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FAQ's
How long will it take to receive my order ?
For estimated delivery time information, it’s recommended to review time provided next to each product. It’s important to note that delivery times can also vary based on several factors, including the shipping method you choose during checkout, the availability of the product, and any potential delays that might occur during shipment. You can also keep an eye on any tracking updates that you might receive once your order has been shipped.
How can I check the status of my order ?
After your order has been dispatched, you can access your order details by logging in to your account. Within your account dashboard, you will easily find your unique order number. This order number will be helpful for tracking purposes of your order. Tracking provides you with updates on the status of your package.
How can I pay for my order ?
For your convenience, payment option available is to use a credit card. When making a purchase, you have the option to complete the transaction by entering your credit card details securely. You can reach out to our dedicated support team by sending an email to support@hat-et-hor.com. This email contact allows us to provide you with the necessary guidance and support to ensure a smooth payment experience via credit card.
What are the delivery charges ?
A shipping fee of $15 is applicable to orders destined for countries outside the European Union, while a fee of $10 is charged for orders going to countries within the European Union. Additionally, customers who shop at our boutique and make purchases totaling $250 or more are eligible for free delivery.
